Recent Articles
Zoho Desk Tickets - Parent/Child Tickets
A ticketing system allows businesses to manage customer requests and support enquiries efficiently. In some organizations ticketing systems are also used to manage internal processes, such as HR, IT requests, and employee grievance, to ensure things ...
How to View Zoho Desk Portal Users
To access the list of registered viewers (users) of your ticket history & knowledge base in Zoho Desk, follow these steps: Click the Setup icon (gear) in the top bar of Zoho Desk. In the Setup landing page, go to Channels and select Help Center. In ...
Remove PDF/Print Option on the Knowledge Base
It is possible to remove the PDF and Print options in the Zoho Knowledge Base so that your customers cannot create a PDF or print out your articles. This is achieved by adding custom CSS to your Help Center's theme customization settings. How to Hide ...
Lite Users in Zoho One
Who are lite users? Lite users in an organization are those who will not own a Zoho One license. Contract employees, accountants, blue-collar employees, event organizers, clients, freelancers, and partners can be added as lite users in your ...
AI-powered Self-Service with Zoho's ZIA Answer Bot
Generative AI services currently support 33 languages. Out of these, the Answer Bot feature is available in 27 languages. For a detailed breakdown of the supported languages and associated features, refer to the language support sheet. Zoho is ...
Resources and information on the Charmhealth EHR System