Blockchain - the ultimate, independent, distributed, truth holder

CRM - the heart of an organization

It is seldom that the heart is independent but with technology, it can be engraved at least.

Consider the use case as follows:

I want to keep a record of all Closed-Won deals on the Blockchain.

Why?

Well ... because I want to have an alternate tracking of the deals, or I want to ensure that the fact that the deals have been Closed-Won at our end is known to all and sundry since there are many stakeholders involved or maybe some other reason. So, whatever the reason, we want to have it recorded in a place where it cannot be tinkered with.

So, whenever we have a Closed-Won deal status, a webhook is fired to Catalyst where the data of the Deal is received, the name of the Deal is then converted to a Hash, and the Hash is then saved onto the Blockchain.

The address at which the info has been saved in the blockchain is then sent back and recorded on Zoho CRM as well.

Where all can this Blockchain linkage be leveraged?

Whenever you want something of importance to be recorded forever, say, when a particular email has come and is of vital importance in the scheme of things, then you can record it onto the blockchain.

The flow is very simple actually:

• We make a Smart Contract that provides a container for holding the information (the name of the Deal in this case)
• Then when we actually get the Closed-Won intimation, we leverage the Smart Contract to actually store the information into the Blockchain

Please note that we have done this on the Rinkeby Test Network for Ethereum.  You can very well edit the code and make it work on the Mainnet as well.

To learn how to recreate the same at your end, please refer to the Github link :-

https://github.com/catalystbyzoho/learncatalyst-etherumblockchain-node/

Follow the steps and you should be able to see the same effect at your end.