Dealing with unhappy customers on a daily basis can take a toll on anyone. But, at end of the day, your front-line team is who your customers will interact with the most, especially when issues arise. Businesses like yours can't afford to have a tired and demotivated support team.

 

That's why Zoho built Gamescope, a tool that helps you incentivize positive agent activity, using customer support-related games and challenges. You can identify measurable goals for agents and set up challenges for a group of peers, a team, or even an entire department. The Gamescope library has trophies and badges that you can choose to commemorate wins for any given goal. When an agent wins a challenge(s), the associated badge or trophy will be added to their Agent Card.  Click here to learn more!