Make Support Rewarding for Zoho Desk Agents with Gamescope
Dealing with unhappy customers on a daily basis can take a toll on
anyone. But, at end of the day, your front-line team is who your
customers will interact with the most, especially when issues arise.
Businesses like yours can't afford to have a tired and demotivated
support team.
That's why Zoho built
Gamescope, a tool that helps you incentivize positive agent activity,
using customer support-related games and challenges. You can identify
measurable goals for agents and set up challenges for a group of peers, a
team, or even an entire department. The Gamescope library has trophies
and badges that you can choose to commemorate wins for any given goal.
When an agent wins a challenge(s), the associated badge or trophy will
be added to their Agent Card.
Click here to learn more!
Related Articles
Zoho Sprints to Zoho Desk Integration
Do you want to follow an organized scrum way to manage your daily ticket details? It's now possible with our Zoho Desk integration. Just add the Zoho Sprints app in the Zoho Desk marketplace. Available plan: Premier, Professional, Enterprise. ...
Shared Snippets in Zoho Desk
Support agents are always working hard to resolve customer inquiries that often require their immediate attention or acknowledgement. While every agent has their own style of responding, they have to follow some organizational standards to maintain ...
Link to Zoho Paid Support via India-based Help Desk
https://www.zoho.com/crm/resources/support-plans.html?src=rdd
Organizing Your Zoho Desk Knowledge base Content
Organizing your knowledge base articles is one of the simplest and most overlooked ways to make life easier for your customers. You have to think about where to put your articles so that your customers can easily locate them. Begin with the ...
Private Brand Zoho's DESK Portal
Here's a link to a summary of steps we need to follow to complete the private branding of the Zoho Desk Portal around your domain name: https://help.zoho.com/portal/kb/articles/support-customers-from-your-own-domain