How to Private Brand Your Zoho Desk Portal
Provide customer support from your own domain with Zoho Desk. By default, the web address of your Help Center is a Zoho Desk subdomain such as "desk.zoho.com/portal/<mycompany>". However, you can personalize this so that your customers can submit their tickets from a subdomain, such as 'support.mycompany.com'. This feature is called domain/host mapping and the result will be something like you see on our Portal:

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Private Brand Zoho's DESK Portal
Here's a link to a summary of steps we need to follow to complete the private branding of the Zoho Desk Portal around your domain name: https://help.zoho.com/portal/kb/articles/support-customers-from-your-own-domain
How to View Zoho Desk Portal Users
To access the list of registered viewers (users) of your ticket history & knowledge base in Zoho Desk, follow these steps: Click the Setup icon (gear) in the top bar of Zoho Desk. In the Setup landing page, go to Channels and select Help Center. In ...
Twilio Integration with Zoho Desk
See this Zoho article for instructions on configuring the integration: https://help.zoho.com/portal/kb/articles/twilio-integration-with-zoho-desk
Organizing Your Zoho Desk Knowledge base Content
Organizing your knowledge base articles is one of the simplest and most overlooked ways to make life easier for your customers. You have to think about where to put your articles so that your customers can easily locate them. Begin with the ...
What is the Zoho Books Portal?
Watch this short video over to learn all the features available in the Zoho Books Portal: https://www.youtube.com/watch?v=X2lNTAsQhG0