Commenting on Zoho Sign Documents

Commenting on Zoho Sign Documents

Zoho Sign Document Commenting

Available in all paid plans and data centers

Zoho Sign now supports document commenting, allowing senders and recipients to exchange contextual comments directly within the document during the signing process without altering its actual content. This keeps all discussions about the document in one place, avoids scattered email threads, and helps resolve doubts or questions more efficiently, leading to clearer communication and faster document turnaround.

How to enable document commenting

  1. On the Add Recipient page, scroll down and click More settings.
  2. Check Allow recipient comments.
  3. Click Continue to proceed with adding document fields.


If you wish to enable default document commenting at an organization level and you're the administrator for your organization, follow these steps:
  1. From the left navigation pane, hover over Settings and click Account settings.
  2. Under Request defaults, check the box for Allow recipient comments.
  3. Click Save.

How recipients can add a comment to a document

  1. In the document viewer page, click the Comment icon in the right navigation pane.
  2. Select the content, type your comment, and click Add.

How sender can reply or add a new comment

When a recipient adds a comment, the sender receives an email notification. The sender can access the document either directly from the email or via Zoho Sign's interface:
  1. Hover over Documents and click In Progress.
  2. Select the document and click Comments.
  3. To reply to a comment, click Reply, enter your response, and click Add. To add a new comment, drag and select the content, choose a recipient from the drop-down, and click Add.

How the recipient can resolve comments

Once the changes raised in the comments are addressed, recipients can click Resolve to mark the comment as resolved. If the recipient is satisfied with the document's content, they can proceed to sign. Otherwise, they can add additional comments or reopen a resolved comment. Recipients can also sign the document or perform document actions without resolving the comments.



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