Zoho Desk
Creating Zoho Desk Ticket Templates
A ticket template is a set of predefined field values that can be applied to a specific support request. It simplifies ticket creation by pre-filling the values when you manually submit a ticket. The template can include values for standard fields ...
Getting Started Videos for Zoho Desk
Getting Started Videos for Zoho Desk Click below to watch comprehensive Zoho Desk videos to learn about the various functionalities in Zoho Desk. Videos | Zoho Desk Resources You Tube Versions of Zoho Desk Orientation Videos: And here's a link to ...
Shared Snippets in Zoho Desk
Support agents are always working hard to resolve customer inquiries that often require their immediate attention or acknowledgement. While every agent has their own style of responding, they have to follow some organizational standards to maintain ...
Organizing Your Zoho Desk Knowledge base Content
Organizing your knowledge base articles is one of the simplest and most overlooked ways to make life easier for your customers. You have to think about where to put your articles so that your customers can easily locate them. Begin with the ...
Guided Conversations - A Self-Service Platform in Zoho Desk
Guided Conversations - A Self Service Platform From having to ask for information to switching to the self-service model, customer service has evolved a great deal over the years. There is a group of customers who look for assistance before or after ...
Zoho Sprints to Zoho Desk Integration
Do you want to follow an organized scrum way to manage your daily ticket details? It's now possible with our Zoho Desk integration. Just add the Zoho Sprints app in the Zoho Desk marketplace. Available plan: Premier, Professional, Enterprise. ...
Make Support Rewarding for Zoho Desk Agents with Gamescope
Dealing with unhappy customers on a daily basis can take a toll on anyone. But, at end of the day, your front-line team is who your customers will interact with the most, especially when issues arise. Businesses like yours can't afford to have a ...
How to Private Brand Your Zoho Desk Portal
Provide customer support from your own domain with Zoho Desk. By default, the web address of your Help Center is a Zoho Desk subdomain such as "desk.zoho.com/portal/<mycompany>". However, you can personalize this so that your customers can submit ...
Managing Zoho Desk Help Center Portal Acces Permissions
When you set up the Help Center, you must determine who should have access to it. You may allow anyone to access the Help Center or only those who have registered for it. Here a link to a deeper article discussion various set-up permissions.
Private Brand Zoho's DESK Portal
Here's a link to a summary of steps we need to follow to complete the private branding of the Zoho Desk Portal around your domain name: https://help.zoho.com/portal/kb/articles/support-customers-from-your-own-domain
Twilio Integration with Zoho Desk
See this Zoho article for instructions on configuring the integration: https://help.zoho.com/portal/kb/articles/twilio-integration-with-zoho-desk
Zoho Desk On-Hold Status Overview
If there's one ticket property that takes precedence over the rest, it's ticket status. Everything your team does rides on whether a ticket is open or closed. A lot goes on when a ticket is open. Maybe you've passed it on to engineering and the ...